For more information, visit Add an email account to Outlook for Windows. Please go to Reset a forgotten Microsoft account password for more information. We've presented the methods in order of quickest methods to Stop Outlook crashing to most in-depth. For details around general troubleshooting, visit Troubleshooting Outlook issues for more information.

If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. If you lose your connection to the internet, classic Outlook won't be able to send your messages. To fix this problem, on the ribbon, select the Send/Receive tab, then, in the Preferences group, select Work Offline to toggle between offline mode and online mode. You may need to open the message and send it again or choose Send/Receive. On the Outlook status bar, if you see Disconnected, Working Offline, or Trying to connect…, then Outlook can't reach the email server to send your mail.

I couldn’t find methods to Stop Outlook crashing anything in the Event Viewer that points to the root cause, nor could I find any similar issues online. However, if you encountered other issues like Outlook not responding, learn how to fix Outlook not responding here. Once you have made these changes in your PST file, Outlook should open without encountering any more problems. Click the above link to have a quick download, then you can have Outlook errors fixed within minutes. If you do everything properly, Outlook will open when you use the new profile.

If it were me, I’d run either Process Explorer or Process Hacker and check the CPU levels while watching the person work for a few minutes. My guess is it’s got some kind of real time updating going on that’s hogging Outlook’s little slice of processor. Ifso facto, you can start looking for options that allow for this sort of thing and turn them off until it stops. If yes, then don’t worry, we’re here to fix it with effective solutions. Sometimes outdated or over-protective anti-virus / anti-spam programs can conflict with Outlook or with one of your Outlook add-ins. As a result, the anti-virus blocks the add-in and prevents Outlook from functioning properly.

If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. Despite the various avenues mentioned, the problem is identified only on RDS 2016 methods to Stop Outlook crashing (5 servers) with Office 2016. Curiously, there are no issues with PCs running Windows 10 or 11 and Outlook 2016, all within the AD. I initially had a script to remove the entire Outlook folder if date created was before the date of implementation. I’ve modified this to remove the above autodiscover records on user login as a temp workaround.

The team is sweeping all remaining capacity to identify and address residual issues. While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com. Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc.

Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. To import contacts from other email services, export contacts, or clean up duplicate contacts, select an option from the Manage contacts menu. You can view more than one calendar at a time, add other calendars, choose which calendar to display, methods to Stop Outlook crashing and create new calendars. When you try to accept a shared Outlook.com calendar using your Microsoft 365 for business account in Outlook 2016, you might receive the "Something went wrong" error or your sign-in might fail. Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar.

To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Switch your alias to an Outlook.com or Hotmail.com account. Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open the Help Pane. Check that you have not accidentally blocked the Gmail domain when blocking one Gmail user.

If you've already clicked the Accept button in Outlook 2016, you won't be able to re-accept the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and then send a new invitation. Availability has recovered, and engineers are investigating the root cause and identifying problematic servers.

Julia Gulevich is an email marketing expert and customer support professional at Geminds LLC with more than 15 years of experience. Author of numerous blog posts, publications, and articles about email marketing and deliverability. The recipient’s server may send a bounce notification explaining why it could not deliver the message. But it doesn’t happen all the time and you may not even know that the recipient didn’t receive your email. This kind of situation can be very frustrating, especially if the content is urgent or vital.