For this, go to the Microsoft service status page and look for Outlook.com and see if the icon is red or yellow. If it is then you have to wait till they resolve the issue. Then follow other solutions to fix Outlook web not working. This type of problem is very common among the user base, and it is very frustrating to everyone as you are unable to access your crucial data.

Julia Gulevich is an email marketing expert and customer support professional at Geminds LLC with more than 15 years of experience. Author of numerous blog posts, publications, and articles about email marketing and deliverability. The recipient’s server may send a bounce notification explaining why it could not deliver the message. But it doesn’t happen all the time and you may not even know that the recipient didn’t receive your email. This kind of situation can be very frustrating, especially if the content is urgent or vital.

Listed below are a few methods and solutions you can use to solve this Microsoft Outlook issue. In case these solutions do not work for you, you can use our repair tool to fix the problem and restore the items back to their original state. When a Microsoft Office app, like Outlook, stops working, use Office’s built-in repair tool to fix your app. Microsoft includes this tool with all Office improve Outlook stability installations, and you can use it to find and resolve problems with all your Office applications. Wait for the antivirus to scan your system, find any viruses, and remove those items. Since several different problems can cause Outlook not to open, you may have to try multiple fixes before your issue is resolved.

Availability has recovered, and engineers are investigating the root cause and identifying problematic servers. The team is sweeping all remaining capacity to identify and address residual issues. While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com. Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. For more information, go to Reduce attachment size to send large files with Outlook.

It is therefore crucial that these Outlook errors are resolved as soon as possible. This guide discusses methods to quickly fix the Outlook not opening issue in Windows 10. To repair the PST files, you can use the in-built tool ScanPST, which is provided by Microsoft, but it repairs minor corruptions and files up to 2GB only. So you can opt for an automated solution – Kernel for Outlook PST Repair.

I would say first things first is figure out if any of improve Outlook stability these actually resolves her issue, and then (if so) document it on a quick 1-pager that she can follow if/when you’re not available. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile. If I run an online repair and reboot her PC it will usually work for a day or two. Kinda at a loss at this point, I am thinking about wiping the PC and starting again.

To avoid any issues, employees may be advised to switch improve Outlook stability back to the classic version of Outlook. The dashboard's performance tab identifies potential performance issues and correlates with common root causes. This information can be used to inform support teams to assist in making appropriate decisions, such as changes to the application or upgrading the affected devices. In some cases, the ScanPST.exe freezes or fails to repair a corrupt PST file. This happens when the PST file you are trying to repair is large, severely corrupt, or encrypted.

In some specific cases, we observed that the problem no longer stayed after deleting the Outlook App Data folder. Thus, you can try deleting the Outlook App Data folder and check whether Outlook functions in your case; follow the below process. After the scan is complete successfully, try to open Outlook 2016 again and check if it throws the same error message or is now working perfectly. Now, launch Outlook 2016 again and check if the issue persists or not, and if it does, you may follow up with other workarounds given below. You can choose to repair the program both online and offline, whichever solutions suit you best.

We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues. A corrupted profile, a damaged PST file, faulty add-ins, or improper Outlook startup settings often cause this issue. Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost). If Outlook worked correctly the last time and nothing has changed about your account configuration, then checking if things work correctly in Safe Mode is a good first step.