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  • Bernadette Rasheed
  • 7963433
  • Issues
  • #7

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Opened Oct 26, 2025 by Bernadette Rasheed@bernadetterash
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Repair Outlook Data Files pst and .ost

Two methods, manual and professional will be explained here along with their stepwise working procedure to fix Outlook data files or Personal Storage Table (PST). The manual solution will uncover the step by step guide on the Inbox methods to stop Outlook crashing Repair Tool (ScanPST.exe). In addition, it turns into leading Outlook errors, which might affect overall productivity and efficiency and can increase downtime. Therefore, users should put some effective solutions into action to deal with inaccessible or damaged PST files as soon as they encounter Outlook issues. OST files in Outlook 365 allow users to access their mailbox data even without an internet connection.

If you're having problems setting up your email in classic Outlook, we want to help. Find solutions to common problems or get help from a support agent. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. You can give feedback by selecting Help from the top menu, then Feedback. If your mailbox is full, we won't be able to reply to your request.

If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, methods to stop Outlook crashing and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't. In this guide, we will mention the common reasons behind the Outlook PST file corruption and the methods to repair corrupt Outlook PST file with complete integrity and precision.

The Inbox Repair Tool is an in-built utility from Microsoft methods to stop Outlook crashing to overcome the Outlook PST file corruption issues. Users can fix Outlook PST files using this utility, but firstly you need to locate the Inbox Repair Tool (ScanPST.exe) in their system. We are going to share a table below with the default location of this utility for different Outlook versions, like Outlook 2010, 2013, or 2019.

Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. When you're working with HubSpot Support to troubleshoot the desktop add-in, you may be asked to provide debug logs. When you have the extension installed in Outlook, it will store information in report logs on your computer. These logs are saved each day the extension is used, and your file names refer to the usage date. If your extension isn't functioning as expected, these logs help the support team take a deeper look into what's happening with the add-in on your computer.

In the first place, check whether your antivirus is up-to-date. Reliable and trusted antivirus software vendors do care about compatibility with Microsoft Office applications, so there methods to stop Outlook crashing is a good chance that the issue is fixed in their latest update. If the above does not help, turn off the antivirus and see if it brings Outlook back to life.

The person who sent you the invitation will need to remove your permissions and then send a new invitation. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. Read how to Add your Outlook.com account to another mail app. Outlook supports sending from a secondary connected account for Microsoft owned domains such as @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-party domains. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address methods to stop Outlook crashing is the primary alias.

Optionally, you can try to recover additional repaired items from the backup personal folder. You can use the Inbox Repair Tool (scanpst.exe) to repair corrupted Personal Folders (.pst) and Outlook Data (.ost) files. This is useful when your OST file is relatively big (more than 5 GB) and it would take a long time to recreate it. Also, it can be useful when you are getting errors when importing data from a PST file.

There are three steps you can take to try to get Outlook working again. When you are unable to log into the add-in, or the add-in does not load correctly, uninstall then reinstall the add-in. We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email.

We are aware that some users may not be able to receive email from Gmail accounts. Although it's not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from methods to stop Outlook crashing Favorites. This issue has been fixed for Outlook.com country domains.

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Reference: bernadetterash/7963433#7